Managing our appointments through the latest Tier 4 lockdown

Receptionist

The announcement to take Swindon into Tier 4 is obviously a big disappointment for everybody but the most important thing is that everyone stays safe and the impact of COVID 19 is reduced over the coming weeks and months.

To support our customers booked into our Swindon clinic, we have made the decision to re-open our Malmesbury clinic - how does this affect you and what do you need to do?

  1. We will move all of our current Swindon appointments for January to our Malmesbury clinic on the same date and time as they are currently in Swindon. You will start to see email notifications of this shortly. Please note, this does not apply to Botox appointments as Mimi does not carry out these appointments.

  2. If you are not in a Tier 4 area, you will be able to attend your appointment at this clinic. The clinic address is: Poplars Barn, Garsdon, SN16 9NW - it is between Malmesbury and Swindon and takes about 10 mins from West Swindon.

  3. If you are residing in a Tier 4 area, you must message us on the email address below (just click the link) and tell us that you are unable to attend - we do not hold your address so can't check your locations. Once we have this, we will move you back to the Swindon clinic so you do not lose your place once the Tier 4 lockdown is removed - as before, we will operate a first come first served basis at this point when re-arranging appointments. 

  4. Please email today if you are Tier 4 on info@contourcouture.co.uk stating your name on the booking.

  5. If you are not in a Tier 4 area, and you can't make it to our Malmesbury clinic, please message on info@contourcouture.co.uk, and we will move you back to Swindon as outlined above and re-arrange once Tier 4 ends.

  6. If you are happy to come to our Malmesbury clinic and don't reside in Tier 4 area, there is nothing else you need to do. Please note, once we know all of the Tier 4 customers, we may need to change some times around to ensure there aren't large gaps in the day. You may see earlier slots open up, so feel free to bring your appointment forward or move it later. You can do this on this link https://bookings.gettimely.com/cotourcouture/

  7. We will be unable to contact each person individually or respond to all the messages because of the sheer volume of appointments and our limited staff, however, you can check your booking here. The booking will be updated by Tuesday, January 5th at the latest.

What will happen once Tier 4 ends?

 

In order to treat everyone as fairly as possible and ensure all our customers who have been booked the longest with us get treated first, we are going to have to move all our customers in the order they were in the booking system to a new date once lockdown ends

With love from all of us at Contour Couture

xx

Make the safe choice, choose Contour Couture for your non-permanent, high-quality natural  aesthetic treatments.

Clinics located in:

Bristol, Swindon, Taunton, Bath & Cheltenham 

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